Special Event Operations at DDOT

Esri’s Special Event Operations is a configurable solution that helps organize special events, create event site maps, develop health and safety plans, manage event incidents and assignments, monitor public health and safety operations, and create after-action reports. The District Department of Transportation (DDOT) recognized the value of having comprehensive information about an event in one authoritative, collaborative place, and asked SymGEO to help configure and deploy Special Event Operations for their internal use.

“The Special Events solution has sparked a new level of excitement in preparing for special events in the city. With SymGEO’s technical help, DDOT now has improved internal communication and decision-making abilities. The training provided by SymGEO has been super beneficial – they are a treasure!”

– DDOT Program Manager, Traffic Management Center

ArcGIS Hub was used to host the solution as it facilitated the understanding and workflow of how each individual component fits into the comprehensive picture.

The solution is built around a core data set of special events. Individual events are initially “registered” with the solution using an ArcGIS Survey123 intake form.

An ArcGIS Dashboard uses the event information to give managers an overview of upcoming (or past) events that can be filtered by venue type, expected crowd size, approval status, or other event characteristics.

The Special Event Manager is used to dive deep into specific events. From this interface, site maps or operation maps can be created, copied from past events, reviewed, and eventually approved.

The Special Event Site Map interface facilitates the creation of site maps linked to individual events. Site maps include the point, line, or area representation of event physical features. This may include signs, fire lanes, event perimeters, or other stationary event components.

The operations map includes mobile or distributed resources that will be actively deployed during the event. This may include trucks, traffic control officers, resource assignment paths, staging areas, or security perimeters.

During an event, assignments can be created and assigned from the Special Event Command Center. Assignment deployment, tracking, and in-the-field responses are managed using ArcGIS Workforce behind the scenes.

ArcGIS Notebooks are used to copy site plans and operations maps from previous events. This saves time, money, and the duplication of effort for annual or repeating events.

Talk to SymGEO today if your agency or organization is interested in managing special events using the power of Esri’s Special Event Operations solution – we are certified experts and here to help.

Capital Bikeshare Community Survey

With 6000+ bikes covering 180+ square miles of the region, Capital Bikeshare is a great way to explore Metro DC and travel to and from various destination points. The network of 600+ bike stations is constantly expanding, and community feedback is an important part of deciding where to locate new stations. To facilitate the presentation of proposed locations to the general public and gather community feedback, SymGEO was honored to help build the Capital Bikeshare Station Request Tool using Esri’s ArcGIS Online technology.

“The SymGEO team helped DDOT quickly implement a complex, public facing tool with a simple user interface to help us gather a high volume of public input data, which is extremely useful for Capital Bikeshare planning purposes.  Their knowledge of GIS and ESRI products helped make a challenging project with many stakeholders simple and quick to turn around.” 

– DDOT Project Manager

The tool leverages an ArcGIS web map and ArcGIS Web AppBuilder for the application as well as Survey123 for the gathering of comments on proposed bike stations, and it is hosted on ArcGIS Hub. Sharing feedback for a selected station opens a survey page for that station using URL parameters so that the comment is connected to the appropriate station.

If a resident would like to suggest a location for a new site, an alternative survey is launched with additional data capture fields.

The Request New Capital Bikeshare Location survey was constructed using Survey123 Connect and offers the ability for a user to suggest multiple sites in the same submission.

“This is great stuff. Thanks again for pulling this together so quickly!”

– DDOT GIS and Applications Manager

Talk to SymGEO today if your agency or organization is interested in community engagement with the power of Esri’s ArcGIS Online platform – we are certified experts and here to help.